Frequently Asked Questions (FAQ)

Welcome to Gift Haven! We’re here to make your shopping experience smooth, reliable, and enjoyable. If you have questions, you’ll likely find the answers below.

Shipping & Delivery

How long does shipping take?

• United States: 7–14 business days

• International Orders: 14–21 business days
  Shipping times may vary during holidays or high-demand seasons.

Do you offer tracking?

Yes. Tracking information is uploaded as soon as your order is processed.
You can check your tracking status anytime on our Track Your Order page.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and availability may vary by location.

Orders & Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods depending on your region.

Can I modify my order after placing it?

If you need to make changes, contact us within 30 minutes of placing your order. We’ll do our best to update it before processing.

Returns & Refunds

Do you accept returns?

Yes, we accept returns on eligible items within 14 days of delivery. Items must be unused with tags, in original packaging, and in resellable condition.

How do I start or initiate a return?

To begin a return, simply visit Our Returns Page and follow the step-by-step instructions provided there. This ensures your return is processed quickly and correctly.

Are all items returnable?

Not all products qualify for returns (e.g., personalized items, hygiene-related items, or heavily used products). Each product page will indicate return eligibility.

When will I receive my refund?

Once your returned item is received and inspected, refunds are processed within 5–10 business days back to your original payment method.

Product Information

Are your products quality tested?

Yes. We carefully evaluate and select products to ensure quality, durability, and value.

General Questions

How do I contact customer support?

You can reach our support team through our Contact Us page or by email at: gyfthaven@gmail.com. We typically respond within 24 hours.

Do you offer gift packaging?

No. Not at this time.

Why does shipping take longer than Amazon?

We partner with trusted global suppliers to offer unique, high-quality products at competitive prices. This helps us keep costs low while maintaining reliable delivery.

*If you have any additional questions, our team is here to help. Thank you for choosing Gift Haven—where thoughtful gifts meet everyday magic.*